Online pharmacies are regulated closely to ensure that processes and procedures are in place to protect the health of pets.  PetCareRx has one of the few online pharmacies that has earned the Vet-VIPPS certification.  Each year, the Vet-VIPPS organization conducts a certification renewal process on the PetCareRx pharmacy.  Existing processes and procedures are evaluated for compliance.  Pharmacists strive to stay in compliance with every requirement to retain the valuable Vet-VIPPS designation.  Customers can be confident that PetCareRx earns the highest level of approval from the organizations that monitor online pharmacies.  PetCareRx is fully licensed in all 50 states and sells FDA and EPA-approved medication.

All customers are encouraged to visit the customer service section of the website to find the return policy. Products can be returned to PetCareRx within 30 days of the order date. The first step is to contact customer service to request a return code. Instructions for product returns must be followed for proper credit to be provided to the customer’s account. PetCareRx will offer a full refund for products that are returned unopened and in new condition. There are certain products that cannot be returned because of health laws. All returns are subject to a 15 percent restocking fee.

Customers will never have to worry about the security of their personal or financial information on the PetCareRx website. Every effort is made to prevent unauthorized breaches. Orders placed through the website are processed automatically, and only the essential product information is passed through to the next step. PetCareRx uses the pet and veterinarian information stored on the customer account for the fulfillment of orders only. Customer service representatives are trained to protect all personal information by following procedures that prevent mishandling.

For a business to survive in modern society it must take customer service seriously. PetCareRx, an online pet pharmacy and pet wellness center, truly understands the importance of this. By doing everything in their power to offer customers high quality products at low costs, they have earned a reputation as one of the best pet pharmacies on the web. For this reason, PetCareRx complaints are rare.

That’s not to say that the company doesn’t know how to respond when PetCareRx complaints do occur, however. They offer several guarantees in case a customer isn’t satisfied. For starters, if a customer can find a better price on the same product at another Vet-VIPPS certified pharmacy, PetCareRx will match it. They also guarantee the effectiveness of their products. If their heartworm medication does not work, as long as proof can be offered, the company will reimburse up to $500 for each pet. A similar guarantee is offered for their flea and tick products.

The quality of the online veterinary pharmacy has not gone unnoticed by rating agencies. The Better Business Bureau has given them a favorable rating. Not only that, but they have met all eleven standards of LegitScript, a company which verifies the reputation of online pharmacies. The National Association of Boards of Pharmacy hasn’t missed a beat either, declaring PetCareRx one of only eight Veterinary-Verified Internet Pharmacy Practice Sites. When ratings organizations are giving the company the thumbs up, the fact that PetCareRx complaints are uncommon shouldn’t come as much of a surprise.

PetCareRx is an online store that provides medications, supplies, and food that owners can buy for their pets. The company is one of only seven pharmacies that meet the NABP’s (National Association of Boards of Pharmacy’s) requirements for online veterinary pharmacies. It is also a member of another organization that accredits online medication sellers, known as LegitScript. It is certified by McAfee SECURE to ensure that personal information is kept private, and given the VeriSign Secured Seal for the same reason.

With all of these accreditations from reputable organizations, it should raise a red flag that when searching for PetCareRx complaints, several listings show up in the search engines. This red flag should be raised higher when several of the listings are all located on the same site.

Are these PetCareRx complaints legitimate? There are several reasons to believe that they aren’t. The “consumer advocacy” site listing these complaints, which shall remain nameless, has a less than admirable past. For starters, the site is a business, not an organization. It earns an income by posting advertisements. Worse still, it earns additional income by asking the businesses that they attack for money, in exchange for a rebuttal from the “organization’s” administration.

If that’s not enough for you, the company was penalized by Google in 2007 for concocting an elaborate scheme to outsmart the search engine. It did so by setting up over two hundred dummy businesses and linking them back to the primary site.

PetCareRx complaints are, in reality, quite rare. Genuine reviews of the site are very positive.

PetCareRx customer service is dedicated to resolving all customer complaints in a timely manner.